ICD / SERVICE AND SUPPORT
Support for what
comes next.
Find the right team, start a service request, or get help with an existing RMA. Choose your path below.
TECHNICAL SUPPORT HOTLINE
954-678-9789
Hotline hours
9AM–8PM ET
ICD office hours
Mon–Fri, 9AM–5PM ET
CHOOSE YOUR PATH
The right help, from the start.
01 / SUPPORT
Technical Support
Tell us about your product and the technical issue you are experiencing. Our technical support team can help you troubleshoot.
Open Technical Support02 / SUPPORT
Customer Care
For general customer-service questions, connect with ICD Customer Care.
Open Customer Care03 / SUPPORT
Request New RMA
Use this form to begin a new return or service authorization request. Already have an RMA? Choose RMA Support instead.
Open Request New RMA04 / SUPPORT
RMA Support
Get assistance with an existing RMA. If you have not yet opened a request, choose Request New RMA.
Open RMA Support05 / SUPPORT
Warranty Parts Request
Submit a request for warranty replacement parts through the dedicated form below.
Open Warranty Parts RequestYOUR REQUEST
Choose a form to begin.
Technical Support
Tell us about your product and the technical issue you are experiencing. Our technical support team can help you troubleshoot.
Have your product model and a clear description of the issue ready. Include the steps you have already tried.
Customer Care
For general customer-service questions, connect with ICD Customer Care.
Share your contact details and explain how we can help. Include relevant order or product information when available.
Request New RMA
Use this form to begin a new return or service authorization request. Already have an RMA? Choose RMA Support instead.
Have the product model, serial number, and description of the problem available. This form starts a new request.
RMA Support
Get assistance with an existing RMA. If you have not yet opened a request, choose Request New RMA.
Include your existing RMA number and the details of your question so the team can identify your request.
Warranty Parts Request
Submit a request for warranty replacement parts through the dedicated form below.
Have your product information and a description of the part needed ready. Supply supporting details requested in the form.
ICD / HERE TO HELP
Connect with the right team.
Our Service Center in Davie, Florida supports troubleshooting, maintenance, and repairs.
Technical support hotline: 954-678-9789 · 9AM–8PM ET. ICD office hours: Monday–Friday, 9AM–5PM ET.